CodeRED FAQs

What is CodeRED and why does it matter if I am signed up?

CodeRED is a communication tool that enables public safety agencies to send alerts, advisories, and general public safety information to those who have registered to receive it. CodeRED is operated by OnSolve. Anything from police or fire activity in the area, to an evacuation or shelter-in-place order will be communicated through the CodeRED platform.

It is important that you sign up in order to receive important public safety information. CodeRED is be the primary method of communication during critical incidents.

My address says “Truckee” but when I try to sign up, it will not accept my address. Why?

Some properties within Placer County have Truckee in their mailing address but are in fact outside the Town of Truckee limits. Examples are in areas such as Martis Camp and Northstar. Placer County community members need to sign up for Placer Alert for messaging from the public safety agencies in their area.  Visit www.TahoeAlerts.com where you can enter your address and sign up for the proper opt-in notification system.

How do I know if I am within Nevada or Placer County?

If you think about who you pay property taxes to, that is the county that your residences is located. Another way to determine which county your address is in, is by visiting www.TahoeAlerts.com where you can enter your address and sign up for the proper opt-in notification system.

What if my address is not within Nevada County limits but I would still like to get CodeRED emergency alerts?

You can register for CodeRED by inputting an address that is within Nevada County limits. Whether you do this by creating an account or enrolling as a guest, you will need to submit an address that is within Nevada County. This will not impact anyone else registering and will give you information about emergency alerts that are related to the zoning of the address you input. We recommend picking an address which is closest to your address for the most accurate information that would impact you.

If you do not know a Nevada County address and would like to use Town Hall (10183 Truckee Airport Rd, Truckee, CA) you can do so. Please note that you will be receiving general alerts for the entire Truckee area and for the specific zoning of the address input.

Can I register for CodeRED if my house in Truckee is not my primary residence? Can everyone in my family, including guests and renters, sign up with our address?

Yes. There is no limit to how many people can sign up for CodeRED from a single address.

If I was already signed up for CodeRED as a Nevada County resident, will I need to sign up again for Truckee-specific information?

No. You do not need to sign up again if you already have an account. It is a good idea to login to your account and make sure that your address and communication method of choice (phone and/or email) are up to date and correct.

If I was previously signed up for alerts through Nixle, Truckee’s former notification platform before 2022, will my information transfer over to the new CodeRED system?

No. You will need to sign up from CodeRED to get any future emergency alert information.

Will I need to delete my information from Nixle?

No. It simply will not be used any longer and the service area agreement will not be valid.

If I no longer want to receive CodeRED information, can I opt-out?

Yes. If you are just visiting for a short time, or move, or no longer want to receive emergency information for the area, you can opt-out. You will need to sign in and make the changes to your account. You can also visit the visit the Notification Opt-Out page to disenroll in CodeRED Emergency Alerts. Please note that if you signed up for CodeRED as a guest, or through 211, you will need to call CodeRED to make changes. Contact the CodeRED Emergency Alert Customer Support team at crsupport@onsolve.com or 866-939-0911 Monday-Friday 6 am-3 pm Pacific Time.

If I move within Nevada County, is it important to update my address within CodeRED?

Yes! CodeRED emergency alerts send targeted messaging that will be specific to your area. If there is an incident, emergency, or evacuation, you will want to make sure that you are getting the information related to the zoning you are in. Please note that if you signed up for CodeRED as a guest, or through 211, you will need to call CodeRED to make changes. Contact the CodeRED Emergency Alert Customer Support team at crsupport@onsolve.com or 866-939-0911 Monday-Friday 6 am-3 pm Pacific Time.

I need assistance logging back into my CodeRED account. What do I do?

Please contact the CodeRED Emergency Alert Customer Support team at crsupport@onsolve.com or 866-939-0911 Monday-Friday 6 am-3 pm.

What is Genasys (Formerly Zonehaven) and why do I need to know my zone?

Genasys Protect (Formerly called Zonehaven) is a tool that was incorporated into evacuation planning throughout Nevada County in 2021. Authorities will use Zone Names to notify residents which areas are under an evacuation warning or order. It was brought in to make emergency alert messaging more effective and targeted. It will supplement CodeRED and, although not every incident will require the use of Genasys, in the event of an evacuation incident, knowing your zone could save time when minutes count.

If I am signed up for CodeRED Emergency Alerts, do I also need to know which zone I am in with Genasys?

While knowing your zone isn’t mandatory, it is HIGHLY recommended. Authorities will use Zone Names in emergency alerts, media releases, and social media to notify residents which areas are under an evacuation warning or order in an emergency. While authorities will also work to use general geographic names and streets, knowing your zone ahead of time can help you process information faster when minutes matter. Genasys does not replace CodeRED, but supplements it.